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One of the main rules to customer-centricity is to solve the problems that customers are having. Every step your company makes should have a goal in mind to solve any problem one of your customers may be having. How can customer centricity apply to the current pharma industry? The pharmaceutical companies of the past would […]

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misthrive

Why Patient Engagement Is Important For Your Pharmacy

Patient engagement is a growing focus in the pharmacy industry. With so many programs targeting loyalty drivers, what are we doing for patient engagement? There are several avenues currently being perused to further develop the pharmacy/patient relationship. Some would say that loyalty drivers themselves boost engagement. Without these efforts, the pharmacy business you could be […]

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Pharmaceutical companies have always been judged on how effective their drugs are when it comes to treating the intended patient conditions. However, the consumer healthcare experience will continue to have a major role as well. The healthcare industry is currently experiencing a change from the volume-based method to a value-based method, but in some ways, […]

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Customer Centricity: Making A Way For Change

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Customer centricity has been openly discussed in the sales and marketing industries for a significant period of time. What does it actually mean to create an approach that is customer-centric? What will it take from your business to design an approach that is customer-centric? Digital marketing and advances in technology have bumped customer-centricity to a […]

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aiguillette

Use Digital Marketing To Listen To Your Customers

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Many life science businesses do not always feel like they are on the right side of digital marketing strategies and practices. Many life science businesses believe that since their services and products are science-based that they may not be a total fit for social media networks. However, we cannot dispute the facts that more customers […]

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Finding Success With A Customer-Centric Approach

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An amazing digital transformation continues to take place in the life sciences industry. The expectations of patients continue to grow as the amount of health information resources are made available online. In a few years, we expect that the majority of healthcare professionals will be digital. Healthcare professionals are beginning to leave their digital marks […]

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Guest post by Matthew Arnold of DRG Digital This year’s Digital Pharma East conference was a buffet of food for thought about digital health and pharma — we’re still recovering! But we opened our notebooks (and Twitter feeds) to see which themes, trends and insights really popped. Here’s a few: A new model for sharing […]

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Patient Satisfaction: The Expectations Continue To Grow

Patient Satisfaction: The Expectations Continue To Grow

A doctor’s attitude and approach toward a patient are some of the key things that will be the difference in the patient making another appointment or searching for a new doctor. However, healthcare providers and hospitals have additional reasons to pay close attention to the type of care and experiences they provide their patients. One […]

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How Multichannel Marketing Can Help You Grow Your Audience

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Multichannel marketing is a must in today’s technology-driven world. In 2017, social media users had an average of 7.6 accounts. With that many different accessible platforms, users searching for information online are savvy and have learned which platform can deliver the data how they want it and when they want it. Another advantage for marketing […]